Privacy policy
Effective Date: March 26, 2026
This Privacy Policy (“Policy”) explains how Zenub Khan Professional Development and Education Services, trading as Zen Professional Development (“ZenPD”, “we”, “us”, “our”), collects, uses, protects and processes your Personal Information when you use www.zenpd.com (the “Website”) and any related products or services (collectively, the “Services”).
By accessing or using our Website and Services, you confirm that you have read and understood this Policy.
This Policy applies only to Zen PD and does not apply to third-party websites or services that we do not own or control.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide to Us
You may provide Personal Information when you:
- Create an account
- Purchase a course
- Fill in online forms
- Subscribe to newsletters
- Contact us for support
This information may include:
- Full name
- Email address
- Phone number
- Country of residence
- Billing information
- Organisation name
- Account login details
- Course enrolment details
You may choose not to provide certain information, but this may limit access to some Services.
1.2 Automatically Collected Information
When you use our Website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
- Usage statistics
This data is used for:
- Security monitoring
- Fraud prevention
- System administration
- Improving Website performance
We do not use this information to personally identify users unless required for security or legal purposes.
2. How We Use Your Information
We use Personal Information for the following purposes:
- To create and manage user accounts
- To provide access to purchased Courses
- To issue Certificates
- To process payments
- To respond to enquiries
- To improve user experience
- To comply with legal obligations
- To protect our legal rights
We process Personal Information only where necessary for:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (where applicable)
3. Sharing and Disclosure of Information
We do not sell your Personal Information.
We may share information only:
- With trusted service providers (e.g. payment processors, hosting providers)
- Where required by law
- To protect our legal rights
- In response to valid government or regulatory requests
Service providers are contractually required to maintain confidentiality and data protection standards.
We do not permit third parties to use your information for their own marketing purposes.
4. International Clients
If you are located outside the United Arab Emirates, you acknowledge that your Personal Information may be processed in the UAE.
By using our Services, you consent to the transfer and processing of your information in accordance with UAE laws.
5. Data Retention
We retain Personal Information only for as long as necessary to:
- Deliver Services
- Issue Certificates
- Maintain compliance records
- Fulfil legal obligations
- Resolve disputes
Aggregated, anonymised data may be retained for analytical purposes.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access your Personal Information
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent where processing is based on consent
- Object to certain types of processing
To exercise these rights, contact us at:
info@zenpd.ae
7. Children’s Privacy
Our Services are not directed to individuals under 18 years of age.
We do not knowingly collect Personal Information from minors. If we become aware that a minor has provided Personal Information, we will take appropriate steps to delete it.
8. Email Communications
You may opt in to receive newsletters or marketing communications.
You may unsubscribe at any time by:
- Clicking the unsubscribe link
- Contacting us directly
Transactional emails related to purchases or accounts will continue as necessary.
9. Information Security
We implement appropriate technical and organisational measures to protect Personal Information against:
- Unauthorised access
- Alteration
- Disclosure
- Destruction
However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Data Breach Notification
In the event of a data breach posing a risk to users, we will:
- Investigate promptly
- Take corrective action
- Notify affected users where required by law
11. Cookies
Our Website may use cookies to:
- Improve functionality
- Analyse traffic
- Enhance user experience
You may disable cookies in your browser settings, although this may affect Website functionality.
12. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies.
13. Changes to This Policy
We reserve the right to update this Policy at any time.
Any changes will be posted on this page with an updated effective date.
Your continued use of the Website after changes are published constitutes acceptance of the revised Policy.
14. Contact Us
If you have questions regarding this Privacy Policy or your Personal Information, please contact:
info@zenpd.ae
Zenub Khan Professional Development and Education Services
United Arab Emirates
Last Updated: March 26, 2026