It’s no secret that results come from offering a unique customer experience. School administration teams are the heart of the school and are the key people that provide your customers with a service that exceeds their expectations.
We strategically break down the steps you need in your school to increase customer and staff satisfaction and retention.
Having the ability to present both yourself and your school effectively is a skill required by everyone.
This customer service training course is designed in line with the needs of schools, to give the school administration team a good knowledge of delivering customer service in a school setting in order to be able to present concisely and effectively through communicating, practicing and performing.
Includes Downloaded E-Certificate
Features
- How to meet and greet school visitors either on the phone or in person
- Effective questioning skills
- Phone techniques
- Pace, tone and body language
- Neuro-linguistic programming
- Jargon busters
- Handling complaints
Target audiences
- School Receptionists/Front Desk Staff
- Administrative Assistants
- Office Managers
- School Secretaries
- Guidance Counselors (who interact with parents)
- Other staff members who regularly interact with parents and students